Mental Health & Wellbeing

Mental Health & Wellbeing

Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

In order to access Wellbeing support we ask all students who approach Student Services for an appointment to complete a secure, confidential form to allow us to assess your needs.

Please visit Compass Online and follow the instructions below to access the Wellbeing Appointment Form.

1. Use your university username and password to login to the Compass Online portal.

2. Select ‘Log New Enquiries’ under the Enquiries section of the menu on the left of the screen.

3. Select ‘Wellbeing Appointment Form’ from the category menu (you can use the filter to narrow your search).

4. Complete the form with as much detail as possible and click send.

Please note that the more information you provide, the better we can identify the most appropriate support.

Once you have submitted this, a member of our team will be in touch within three working days* to discuss options for your support, based on your current concerns. Please note that this may be longer at peak times.

If your concerns need more immediate attention, please visit: Need Help Now.


If you have a physical injury or are experiencing severe symptoms such as fever, pain, vomiting, bleeding, shortness of breath, or have taken an overdose, you should go to the nearest Accident and Emergency Department in Truro:
Royal Cornwall Hospital (RCH), Treliske, Truro, Cornwall, TR1 3LQ

You can call Glasney Lodge on 01326 253503 (3503 from internal phones at Glasney) or Campus Security on 07768557779 if you need help from campus staff or want them to call you an ambulance.

Call 999 for an ambulance if you’re off campus.

If you are feeling suicidal, or have or urgent mental health needs please seek immediate help.

Go to the local A&E department, if you can’t get there, call 999 and ask for an ambulance.

If you need some support right now, but don't want to go to A&E, contact the Samaritans on freephone 116 123, they're open 24 hours and are there to listen. You can also email them on jo@samaritans.org

If you are not in immediate need and would like a chat to the Living Support Team then please raise an enquiry through Compass and someone will make contact with you.


If you are feeling suicidal and that you are immediate risk to yourself please contact your GP and explain how you are feeling.

You can also access the local Single Point of Access for Mental Health on 0845 207 77 11 (normal office hours) to speak with the Community Mental Health Team.

If you want to speak with this team for urgent mental health advice or support please call the Home Treatment Team on 0845 2303 902 

If it is outside your GP’s opening hours please call the NHS Helpline on 111 or call 999 for the emergency services.

You can also call The Samaritans 24 hours a day on 08457 90 90 90.

If you are not in immediate need and would like a chat to the Living Support Team then please email livingsupport@fxplus.ac.uk or call Student Services on 01326 370460.


If you are feeling suicidal and/or you have physical or mental health needs please contact your Doctor ASAP. If it is outside your GP’s opening hours please call the NHS Helpline on 111 or call 999 for the emergency services. You can also call The Samaritans 24 hours a day on 08457 90 90 90 if you just wish to speak with someone about how you are feeling.

You can also find support and advice at the following organisations and charities: https://www.suicidesafercornwall.org/PDF/Resource_List_July_2016.pdf

If you are not in immediate need and would like to contact our Wellbeing services, please complete our secure, confidential online form to allow us to assess your needs. Please visit Compass Online and follow the instructions below to access the Wellbeing Appointment Form:

  1. Use your university username and password to login to the Compass Online portal.
  2. Select ‘Log New Enquiries’ under the Enquiries section of the menu on the left of the screen.
  3. Select ‘Wellbeing Appointment Form’ from the category menu (you can use the filter to narrow your search).
  4. Complete the form with as much detail as possible and click send.

Please note that the more information you provide, the better we can identify the most appropriate support.

You may also wish to make an enquiry regarding your concerns by contacting The Compass team (by email to compass@fxplus.ac.uk or calling 01326 370460) and they can signpost you to the correct department.


If you have immediate concerns about the safety or wellbeing of someone else (or, for that matter, yourself) you should contact the emergency services on 999.

If your concerns aren't of a serious or immediate nature, you can log an enquiry through Compass and you will be directed to the Living Support Team.  After that, a member of the Team will contact you to discuss your concerns. 

If someone else's behaviour is affecting you or anyone else, the Living Support Team can advise you on how you can try to manage the situation. 

If you want to make a complaint about another student's behaviour, again you can discuss this with a member of staff from the Living Support Team.

To contact Living Support log an enquiry through Compass or email livingsupport@fxplus.ac.uk

There’s lots of support available, if you think you might need some help – don’t hesitate to ask.

Our on-campus Wellbeing Service offers two main types of support, counselling and mental health.

Our Counsellors offer confidential support for students experiencing difficulties with their psychological or emotional wellbeing. They’re qualified practitioners who aim to help you cope more effectively with any personal and/or emotional difficulties that may arise during your time at University.

Our Mental Health team provide expert advice and support on a range of mental health difficulties. Team members are registered mental health professionals, who can help you consider their needs and support options, and provide advice and guidance.

Get in touch with us to discuss support if:
•    You have a mental health difficulty that has lasted for a year or is likely to last for a year (e.g. anxiety disorders such as panic, social anxiety, and obsessive compulsive disorder; eating difficulties; depression; bipolar disorder; personality disorders; psychoses).
•    You have a mental health difficulty and are taking prescribed medication
•    You are experiencing difficulties with your psychological or emotional wellbeing which is impacting your ability to study and cope at University

If you feel that the Wellbeing Service is right for you, complete our Wellbeing Appointment Form on Compass Online, you’ll need your university username and password. For guidance on how to access the form, please visit: http://www.fxplus.ac.uk/students/student-support-services/counselling

A member of our team will be in touch within three working days (or longer during peak times) to discuss options for your support, based on your current concerns.

You can also email studentservices@fxplus.ac.uk or call us on 01326 370460.

If your concerns need more immediate attention, go to 'I need help in an emergency'.

If you just need a safe space to talk, we also have a service called ‘Time to Talk’. It’s for those who don’t need specialist support, but might have homesickness, experienced a relationship break up, have problems with housemates or are feeling stressed with course work or exams. You can book a Time to Talk session by logging into the Compass Online. For further information visit: http://www.fxplus.ac.uk/students/student-services/wellbeing/time-talk.

We also offer free online Cognative Behavioural Therapy via SilverCloud. The programmes can help with depression, anxiety, stress and positive body image.

It’s all confidential and gives you immediate access 24/7 on computer, tablet or mobile phone to on-line unsupported cognitive behavioural therapy (CBT) programmes, tailored to your specific needs.

Talking to someone may well be helpful – don’t bottle things up. Be easy on yourself. Whilst it is completely normal to feel down sometimes, particularly if something in your life is not going well, if you have been feeling low for more than 10 days or if the feelings are constant throughout the day, please seek help and visit your Doctor. It is beneficial to get support as early as you can manage. You may also wish to speak with your Course or Student Services to let them know how you are feeling.

If you feel able to do so it may also be beneficial to talk to any friends and family members who you trust, about your feelings. If you are feeling suicidal and feel that you are at immediate risk to yourself please contact your GP and explain how you are feeling. If your GP is closed called the NHS helpline on 111. You can also call the Samaritans 24 hours a day on 08457 90 90 90.

You may also wish to learn more about mental health issues at  http://www.mind.org.uk/?gclid=CN6hjOag8M0CFW8o0wodawUNDg.

Can I see Student Services out of hours?

Student Services are available between 9am and 5pm Monday to Friday (with the exception of public holidays) and will respond to enquiries throughout those times. To access Wellbeing support, we ask all students to complete a secure, confidential form to determine your needs. Please visit: http://www.fxplus.ac.uk/students/student-support-services/counselling for further information. 

If you are requiring support out of his hours urgently, please read below for the following advice:

Situation

Contact

 

You or anyone else around you is at immediate risk of harm

 

 

 

999

 

You need immediate medical attention

 

 

 

999

 

You need medical advice and do not require paramedics

 

 

 

 

111

 

You wish to report a crime

 

 

 

101 (remember 999 if the crime is occurring then and there or if it is an emergency)

 

You have an urgent/ immediate concern and need immediate advice from Campus staff

 

 

 

Glasney Lodge 01326 253503 (3503 from internal phones at Glasney)

or

 

Campus Security - 07768557779

 

You would like to speak to a Mental Health professional urgently as a result of your own mental health or that of someone else

 

 

 

 

Home Treatment Team

 

08452 303902

 

You would like to talk to someone about how you are feeling

 

 

 

Samaritans

 

01872 277277

 

Free phone 116 123 

 

Nightlink (5pm – 1200 midnight)

 

Nightlink Helpline:

0808 8000 306

(office)

Nightlink Text Service:

07717 989021

(mobile)

 

 

 

 

 

 


Students can see a doctor at the Penryn Campus, or if you live in Falmouth, you can register at a nearby surgery.

To see the doctor at the Student Health Centre at the Penryn Campus, you need to register with the Penryn Surgery first, and then book an appointment. To make an appointment, contact Penryn Surgery on 01326 372502, stating that you are a student at Falmouth.

Doctor sessions - Student Health Centre, Penryn Campus (opposite the Stannary)
Monday 8.30am – 11.30am
Tuesday 8.30am – 11.30am
Wednesday 3.00pm – 5.00pm
Thursday 3.00pm – 5.00pm
Friday 8.30am - 11.30am


Local surgeries
Penryn
Penryn Surgery, Saracen Way,
Penryn TR10 8HX
Tel: 01326 372502
Web: penryn.co.uk

Falmouth
Falmouth Health Centre, Trevaylor Road,
Falmouth, TR11 2LH
Tel: 01326 210090
Web: faldoc.co.uk

Trescobeas Surgery, Trescobeas Road,
Falmouth, TR11 2UN
Tel: 01326 315615
Web: trescobeas-surgery.co.uk

Westover Surgery, Western Terrace,
Falmouth, TR11 4QJ
Tel: 01326 212120
Web: westoversurgery.co.uk


To register at Westover, go to the new patients section on their website. You will need photo ID and proof of being a resident in Falmouth will be helpful.


First of all, lots and lots of students feel homesick at some point –it’s normal. You may be a long way from home (or not), missing people, a bit shocked by the change, perhaps you felt under pressure to come to Uni in the first place… some of these feelings may have come as a surprise. To help yourself, please get involved with activities if you can; try and get out of your room and walk around, remind yourself of why you chose to come here, meet your flatmates and coursemates as soon as you can. Talk to people at home and stay connected. Please feel free to come in and talk to us at Student Support for support, advice and guidance.

The most important thing is to come and speak with Student Support, as you will feel worse, the more alone and isolated you feel.  We can discuss your options in finding a way ahead that is right for you.

If you are unable to find an answer to your query in our frequently asked questions please log an enquiry on Compass by clicking the log enquiry button above and one of our advisors will respond to your query.

If you just need a safe space to talk, we have a service called Time to Talk that you can access. The types of things people use our Time to Talk service for are to talk about home sickness, relationship break ups, problems with house mates and feeling stressed with course work or exams.

Further information about the time to talk service can be found here.

In order to get the most out of the Time to Talk Skype session we would suggest that you use a quiet, comfortable place with good internet connection.


The staff member will be based in a confidential environment and available for you to call for the first 15 minutes of the session. The session will last up to 45 minutes. If you don't get make contact during this time, we will assume you are unable to make the appointment.


To connect the Skype call, please search for the following Skype username/ address at the start of the session: Compass Advisor.

The Time Talk service is for students who do not need specialist (e.g. psychological) support such as counselling but would benefit from a structured opportunity to talk to someone and to have a safe space to do this. The types of things people use our Time to Talk service for are to talk about homesickness, relationship break ups, problems with house mates and feeling stressed with course work or exams.

To book a Time to Talk session, You will first need to log on to our Compass Online system. To do this:

1. Click on the following link: compassonline.fxplus.ac.uk.
2. When you reach the log in screen, you will need to enter your user name and password (these are the same as your University account).
3. When you have logged in, select 'Book Appointment' from the available options.
4. Select ‘Time to Talk’ from the drop down category list.
5. Search for available appointments – you can choose appointments for today, the next week or the next month.
6. You will be presented with a list of available appointments showing time, date and location – select ‘book’ for the appointment you wish to book.
7. You will receive an email confirmation of the appointment to your university email account.
8. To review or edit your appointment – select ‘My Appointments’ at the top of the screen.

If you have any problems booking on to a Time to Talk session, please contact the Compass team on: 01326 370460 or thecompass@fxplus.ac.uk

The time to talk service is provided by a range of Student Service’s staff. This includes members of the Compass and Multifaith Chaplaincy teams.

Sessions are available between 9-5, Monday to Friday.

Sessions take place at both our Penryn and Falmouth campuses and are located within the Exchange or Chaplaincy buildings. Sessions via Skype are also available for those students not on campus.

When you book on for your appointment, the location for the appointments will be displayed against the available options.

Cognitive Behavioural Therapy (CBT) helps people to escape a vicious circle of negative thoughts and feelings.  There is a lot of evidence which shows that it can be very helpful in supporting people who have anxiety and depression.  You can access CBT via Outlook Southwest who can see students on campus as well as at the surgery.  You can self-refer or be referred by your GP.

Our Wellbeing team is able to provide support to any student who is concerned about their mental health and how their condition is affecting their studies. We can provide advice, information, liaison and support when you need it, as well as make health assessments. Support may also include mental health mentoring in some cases.

Not found the information you need? Contact us.