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Personal Life & Relationships

Personal Life & Relationships

Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

In order to access Wellbeing support we ask all students who approach Student Services for an appointment to complete a secure, confidential form to allow us to assess your needs.

Please visit Compass Online and follow the instructions below to access the Wellbeing Appointment Form.

1. Use your university username and password to login to the Compass Online portal.

2. Select ‘Log New Enquiries’ under the Enquiries section of the menu on the left of the screen.

3. Select ‘Wellbeing Appointment Form’ from the category menu (you can use the filter to narrow your search).

4. Complete the form with as much detail as possible and click send.

Please note that the more information you provide, the better we can identify the most appropriate support.

Once you have submitted this, a member of our team will be in touch within three working days* to discuss options for your support, based on your current concerns. Please note that this may be longer at peak times.

If your concerns need more immediate attention, please visit: Need Help Now.


If you have been a victim of sexual assault and/or rape, we are here to help you.  Please talk to a professional who can support you and provide the appropriate help and advice.  You can choose to report directly to the police by calling 101 or 999. You may also want to talk to your GP.   


Whether or not you want to report to the police, please contact the Sexual Assault Referral Centre (SARC).  The SARC is the point of contact for all male and female victims of all forms of sexual assault and violence.  You can expect to be believed and treated with dignity and respect.  https://sarchelp.co.uk/truro-sarc/


You can also speak to the Living Support team. We work closely with these providers, the police, and campus security, and we can organise for you to meet them on campus if you prefer.   Please do let us know so we can ensure safety for you and for other students.

We aim to provide an environment where all students and staff are treated with dignity and respect and where harassment, bullying, victimisation and stalking are unacceptable. 

If you feel you’ve experienced any of these, please speak out. You can contact the police directly by calling 101 or 999. 
Please also contact Living Support, so that we can talk through your options and help to keep you safe.  

If you just need a safe space to talk, we have a service called Time to Talk that you can access. The types of things people use our Time to Talk service for are to talk about home sickness, relationship break ups, problems with house mates and feeling stressed with course work or exams.

Further information about the time to talk service can be found here.

In order to get the most out of the Time to Talk Skype session we would suggest that you use a quiet, comfortable place with good internet connection.


The staff member will be based in a confidential environment and available for you to call for the first 15 minutes of the session. The session will last up to 45 minutes. If you don't get make contact during this time, we will assume you are unable to make the appointment.


To connect the Skype call, please search for the following Skype username/ address at the start of the session: Compass Advisor.

The Time Talk service is for students who do not need specialist (e.g. psychological) support such as counselling but would benefit from a structured opportunity to talk to someone and to have a safe space to do this. The types of things people use our Time to Talk service for are to talk about homesickness, relationship break ups, problems with house mates and feeling stressed with course work or exams.

To book a Time to Talk session, You will first need to log on to our Compass Online system. To do this:

1. Click on the following link: compassonline.fxplus.ac.uk.
2. When you reach the log in screen, you will need to enter your user name and password (these are the same as your University account).
3. When you have logged in, select 'Book Appointment' from the available options.
4. Select ‘Time to Talk’ from the drop down category list.
5. Search for available appointments – you can choose appointments for today, the next week or the next month.
6. You will be presented with a list of available appointments showing time, date and location – select ‘book’ for the appointment you wish to book.
7. You will receive an email confirmation of the appointment to your university email account.
8. To review or edit your appointment – select ‘My Appointments’ at the top of the screen.

If you have any problems booking on to a Time to Talk session, please contact the Compass team on: 01326 370460 or thecompass@fxplus.ac.uk

Please be aware the Time to Talk appointments are available as single sessions and should therefore not be used for regular or repeat bookings. 

The time to talk service is provided by a range of Student Service’s staff. This includes members of the Compass and Multifaith Chaplaincy teams.

Sessions are available between 9-5, Monday to Friday.

Sessions take place at both our Penryn and Falmouth campuses and are located within the Exchange or Chaplaincy buildings. Sessions via Skype are also available for those students not on campus.

When you book on for your appointment, the location for the appointments will be displayed against the available options.

An abusive relationship can involve physical, sexual, emotional or financial abuse.  Please seek professional support with understanding the complexities, and to keep you safe.  Talk to the Living Support team – we work closely with specialist support services and can arrange for them to come and see you on campus in a way that feels comfortable for you.  

You will decide whether or not to tell the police.  If you are in immediate danger, always call 999.  If you are on campus, let Security know.  

If you are concerned for yourself or for a friend, you can refer directly to First Light, https://www.firstlight.org.uk/get-help/, or you can ask us to refer you.  

If you’ve been a victim of crime, you’ll need to decide whether or not to tell the police.

The police will offer specialist advice and follow up support options.

Please also make Living Support aware, so we can work with the police and your university to minimise further risk to you or to other students.  We will also discuss possible follow up support.  

Not found the information you need? Contact us.