Welfare Concerns

Welfare Concerns

Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

There is a local food bank in Penryn. Please be mindful about visiting as the opening times are only open 2 days a week. Please visit the website for further information: https://penrynfalmouth.foodbank.org.uk/locations/ 

You can also enquire about food vouchers for the food bank from Living Support, who are based in the Annexe building, Penryn Campus.

The FXU also have a ‘Food Freezer’ to support students who may be experiencing difficulties. For further information about this, you will need to book an appointment with an FXU advisor who will be able to offer support for you during any difficulties you may currently be experiencing.

We aim to provide a environment where all students and staff are treated with dignity and respect to provide an environment where harassment, bullying and victimisation are unacceptable.
Bullying & Harassment?

Bully and harassment may occur on a single occasion, but it is more likely to be sporadic or constant. Such behaviour can take a variety of forms including physical contact or verbal, written and electronic communication, Cyber bullying on social media. Bullying is offensive, intimidating, malicious or insulting behaviour, which has the intent or effect of making a person feel threatened, upset, humiliated or vulnerable.


Harassment is unacceptable conduct affecting the dignity of staff in the workplace that has the purpose or effect of creating an intimidating, hostile, humiliating or offensive environment for that individual. It may be related to age, disability, gender, gender reassignment, race, religion or non-belief, sexual orientation, nationality or any personal characteristic of the individual. Harassment and bullying both involve behaviour which undermines, humiliates, denigrates or injures the recipient

Harassment is always linked to anti-discrimination laws: in the UK this means it is linked to one of the Protected Characteristics under the Equality Act 2010. Harassment may be a single incident or a series of incidents.


Bullying is repeated inappropriate behaviour, direct or indirect and by one or more persons which undermines an individual’s right to dignity.

It is not the intention of the perpetrator that is key in deciding if bullying and harassment has occurred, but whether the behaviour is unacceptable and unwelcome by the individual(s) subjected to it.

If you feel that you are a victim of Harassment or bullying please speak out.

You can contact the police direct by calling 101 or 999

Please log an enquiry through Compass and a member of the Living Support Team will be in touch.

Options in dealing with harassment and bullying can include: reporting it to the police; making a complaint to your University and restorative justice.

If you have immediate concerns about the safety or wellbeing of someone else (or, for that matter, yourself) you should contact the emergency services on 999.

If your concerns aren't of a serious or immediate nature, you can log an enquiry through Compass and you will be directed to the Living Support Team.  After that, a member of the Team will contact you to discuss your concerns. 

If someone else's behaviour is affecting you or anyone else, the Living Support Team can advise you on how you can try to manage the situation. 

If you want to make a complaint about another student's behaviour, again you can discuss this with a member of staff from the Living Support Team.

To contact Living Support log an enquiry through Compass or email livingsupport@fxplus.ac.uk

Related topics

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