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University Counselling Services

University Counselling Services

Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

In order to access Wellbeing support we ask all students who approach Student Services for an appointment to complete a secure, confidential form to allow us to assess your needs.

Please visit Compass Online and follow the instructions below to access the Wellbeing Appointment Form.

1. Use your university username and password to login to the Compass Online portal.

2. Select ‘Log New Enquiries’ under the Enquiries section of the menu on the left of the screen.

3. Select ‘Wellbeing Appointment Form’ from the category menu (you can use the filter to narrow your search).

4. Complete the form with as much detail as possible and click send.

Please note that the more information you provide, the better we can identify the most appropriate support.

Once you have submitted this, a member of our team will be in touch within three working days* to discuss options for your support, based on your current concerns. Please note that this may be longer at peak times.

If your concerns need more immediate attention, please visit: Need Help Now.


  • Counselling is time set aside by you and the Counsellor to look at what has brought you to counselling. This might include talking about life events, (past and present), feelings, emotions, relationships, ways of thinking and patterns of behaviour.
  • The Counsellor will do their best to help you to look at your issues, and to identify the right course of action for you, either to help you resolve your difficulties or help you find ways of coping.
  • Talking about these things may take time, and will not necessarily all be included in one session. The number of sessions offered may be limited, and so it is best to ask about this in advance particularly here in a University setting.

For many of us, it helps to talk to someone in confidence outside our immediate family and circle of friends who is trained to offer professional counselling help.  Counselling can help resolve specific problems, make decisions, help with phobias, low self-esteem, stress, anxiety, depression, addictions, abuse, bereavement, conflict with others, relationships and many other issues affecting our emotional and mental well-being. Counsellors can help in many ways. They will listen respectfully, attentively and without judgment to you, because speaking out loud about your problems can help you put your thoughts and feelings in order. They may also come up with options or perspectives which you may or may not have considered, but they will certainly help you to examine these options carefully. Counsellors will never tell you what to do, just help you explore what you can do in order to help you cope with your current situation.

We hold in high regard the dignity and privacy of every student and recognise the importance of confidentiality in all our dealings with you.

We do ask for your consent to record relevant and appropriate information about you.  This information is kept in accordance with the Data Protection Act.  

**Exceptions to confidentiality may occur when the Head of Student Support and/or the Director of Student Services has reason to believe that you or others may be at risk of serious harm, or that you can’t take responsibility for your actions, or that an under 18 year old or a vulnerable adult may be at risk of harm (safeguarding), or would be liable to civil or criminal court procedures if information was not disclosed.

In such circumstances information is kept to a minimum and only disclosed to relevant others as necessary**

If you do not wish to give your consent for the recording of your personal information, Student Services won’t be able to offer you ongoing support. This is because the recording of appropriate personal details is necessary for us to be able to offer you an effective service.

An abusive relationship can involve physical, sexual, emotional or financial abuse.  Please seek professional support with understanding the complexities, and to keep you safe.  Talk to the Living Support team – we work closely with specialist support services and can arrange for them to come and see you on campus in a way that feels comfortable for you.  

You will decide whether or not to tell the police.  If you are in immediate danger, always call 999.  If you are on campus, let Security know.  

If you are concerned for yourself or for a friend, you can refer directly to First Light, https://www.firstlight.org.uk/get-help/, or you can ask us to refer you.  

Not found the information you need? Contact us.