Course Administration

Course Administration

Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

Falmouth University

You can find out the term-dates in the academic calendar by following this link: https://www.falmouth.ac.uk/experience/term-dates

University of Exeter

The University of Exeter term dates are available to view at: http://www.exeter.ac.uk/about/facts/termdates/

Falmouth University

You will be notified by an email to your university account, when your results are available to view.
Go to https://myfalmouth.falmouth.ac.uk/urd/sits.urd/run/siw_lgn
Log-in with your user-name and password
Select: 'My Assessment and Achievement' from the menu to view your results.
There is a link to 'Student admin Assessment' pages. Select ‘Viewing your results’ which gives an explanation of your results.


University of Exeter

Exam results are released on your Student Record (via iExeter).

Results release dates differ from college to college. You should have been informed of when your results are released by your college. If this date has passed and you cannot see your results on SRS please contact your College or Student Office directly for further information.

For more information please contact the Info Point Team, Peter Lanyon Building or email to info.penryn@exeter.ac.uk.





Falmouth University Students
New cards are collected from the Student Administration team :

  • Falmouth Campus: Tannachie, opposite reception.
  • Penryn Campus: SPA office, Tremough House.
Student Administration is open 10am-4pm Mon-Fri during term time and 10am-2pm outside of term time.


University of Exeter Students
If you make your payment before 12 noon, you will be able to collect your card between 9am and 5pm from the Info Point in the Peter Lanyon Building on the following working day.
If you make your payment after 12 noon you will be able to collect your card between 1pm and 5pm on the following working day.

Please note: you must show another form of identification (bank card, driving licence or passport) to the Info Point staff when you go to collect your new card.
If you need a replacement card immediately, please come in person to the Info Point in the Peter Lanyon Building reception between 9am and 5pm.

Falmouth University Students

Lost or damaged ID cards can be replaced at a cost of £10 and can be purchased in one of two ways:

Paying Online

If you purchase a replacement card online you will receive an email when the card is ready to collect (usually the same day during office hours).

Paying at The Finance Office

If paying over the counter at the Finance Office you will need to take your receipt to the Student Administration Team (see below) who will produce the card while you wait.

New cards are collected from the Student Administration team - Falmouth campus (Tannachie, opposite reception) or Penryn campus (SPA office, Tremough House).

If your card has been stolen and you have reported it to the police you can use your crime reference number to obtain anew card at no charge.

If your card has stopped working and shows no sign of damage or mistreatment there is no charge.

Student Administration is open 10am-4pm Mon-Fri during term time and 10am-2pm outside of term time.



University of Exeter

Replacement Unicards cost £10 and can be purchased from the University of Exeter online store at: http://store.exeter.ac.uk/browse/product.asp?compid=1&modid=1&catid=145

Please make sure that you choose the option Replacement Student Unicard - Penryn Campus when placing your order.

If you make your payment before 12 noon, you will be able to collect your card between 9am and 5pm from the Info Point in the Peter Lanyon Building on the following working day.

If you make your payment after 12 noon you will be able to collect your card between 1pm and 5pm on the following working day.

Please note: you must show another form of identification (bank card, driving licence or passport) to the Info Point staff when you go to collect your new card.

If you need a replacement card immediately, please come in person to the Info Point in the Peter Lanyon Building between 9am and 5pm.

If your UniCard has been stolen, please report the stolen card to the Police and note your Crime Reference Number. You can then get your card replaced for free

If you have any queries about replacement cards, please phone 01326 371816 or email the Cornwall Card Office at: cornwall-cardoffice@exeter.ac.uk quoting the Penryn campus replacement student unicards.


Please get in touch ASAP with the lecturer for the module/s that you have missed sessions from. Failing that, contact another academic member of staff from your course. Try to do this as soon as you can so that they are aware of the reasons for your absence.

Assuming you re-engage with your studies there should not be an issue. Should you continue to be absent or do not make your circumstances aware to your course you could risk being withdrawn from your studies. You will be notified of your withdrawal after three previous written attendance warnings.

If there are personal reasons for your non-attendance and you would like to discuss these and receive advice or guidance then please log an enquiry through Compass Online.

If you are unable to find an answer to your query in our frequently asked questions please log an enquiry on Compass by clicking the log enquiry button above and one of our advisors will respond to your query.

Not found the information you need? Contact us.