Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

Yes. To support enquiries related to the Coronavirus Covid-19 pandemic we have set up a dedicated information line and email address. 



You can phone the Coronavirus team on 01326 370402

For information relating to learning and teaching during the Covid restrictions, please visit the below dedicated web pages. 

Falmouth students 

Exeter students  

These are:

  • A high temperature – this means you feel hot to the touch on your chest or back (you do not need to measure your temperature).
  • A new, continuous cough – this means coughing a lot more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, stay at home and DO NOT go to places like a GP surgery, pharmacy or hospital.

Contact the Rapid Response Team to discuss your symptoms and whether you require a Covid test

Use the 111 online coronavirus service to find out what to do.

Read the latest health advice from the NHS.

For routine enquiries about the University response to the situation, please contact our Coronavirus Information Line on 01326 370402. You can also email

If you are self-isolating then please tell us by emailing 

You can still access wellbeing support, whether you are on or off campus by contacting Student Support

There is a lot of information online regarding the Covid-19 Coronavirus outbreak. 

General latest guidance can be found at the following sites:

For specific information relating to your studies, please visit:

Falmouth students 

Exeter students 

Both sites have a range of useful and important links and Frequently Asked Questions.

Not found the information you need? Contact us.

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