Living at Glasney

Living at Glasney

Explore the frequently asked questions below to learn more about the services available to you. If you're unable to find the information you need, contact us and we'll ensure your query is directed to the relevant service.

Any faults should be reported immediately to Glasney Lodge. To do this please email

If the fault requires immediate attention please contact Glasney Lodge by phone to: 01326 253503.

Your rent is due on or before the first date of term.  Payments for your deposit and accommodation fees should be made online at or by phone on 01326 253607. 

You can also pay direct to our account using your Student ID number as a reference.

Our bank details are:
Barclays bank
Account name: Falmouth Exeter Plus
Account number: 80417289
Sort Code: 20 87 94
Swift: BARCGB22
IBAN: GB76BARC20879480417289

A member of the finance team will be available on moving in day to provide assistance and advice on payment of tuition fees and rent.

You can sign out a temporary key or fob from Glasney Lodge reception.  You will need to return the key within the week if you find your original key or fob.  If the temporary key or fob is not returned there is a charge of £25 per key and £10 per fob.

When you lock the door from the inside it will mean that no one can get into your room without a key.  When you pull down the handle it unlocks the door, which can give the impression that you have not locked it from the inside.

If the handle gets stuck when you have locked the room from the inside don't panic. Slap down the handle with a bit of force - this should free the lock and is should work after this. 

If you have any problems please contact the halls team on 01326 253503 or email

Please secure your bike in one of the sheds located in Glasney View. 

Do not store your bike in your flat corridor as this would be a fire hazard and could be removed during fire checks.

If you bring your own Television with you will require a license. If you are watching TV over the Internet read the guidance on the TV Licensing website. Any television and DVD provided in the communal areas are already covered.

There are six laundries on site located at; 

  • Glasney View H
  • Glasney Parc E
  • Glasney Parc J
  • Glasney Parc K
  • Glasney Parc L
  • Glasney Parc N

On your arrival you will receive a laundry card in your key envelope pack.  Cards can be loaded with credit either online or over the phone.  Any issues with the laundry card or a washing machine should be reported to Circuit immediately,  The number to contact is on the laundry card.

You are responsible for keeping your bedroom and the communal areas of your flat clean and tidy.

The housekeeping team will regularly spot check each Kitchen to ensure that it is in an acceptable condition.  Warnings resulting in a charge will be incurred if your flat is not kept clean.

Your flat folder contains a cleaning guide providing useful tips on how to clean and what to use.

There is no parking in Glasney Student Village unless permission has been given to a disabled badge vehicle. 

Please check the parking on campus guidance. The residencies are patrolled regularly and any unauthorised cars parked in residencies will be ticketed.

If you have any questions about parking permits please contact us by email at  

Post is delivered to Glasney Lodge. You will receive an email advising you when there is post for you to collect. 

Post can be collected from Glasney Lodge when the sign in the Glasney Lodge window says 'AVAILABLE'. 

We receive a large quantity of post which is normally available for collection in the afternoons.

Please refer to your flat folder for details on how to correctly address your post.

An abusive relationship can involve physical, sexual, emotional or financial abuse.  Please seek professional support with understanding the complexities, and to keep you safe.  Talk to the Living Support team – we work closely with specialist support services and can arrange for them to come and see you on campus in a way that feels comfortable for you.  

You will decide whether or not to tell the police.  If you are in immediate danger, always call 999.  If you are on campus, let Security know.  

If you are concerned for yourself or for a friend, you can refer directly to First Light,, or you can ask us to refer you.  

Not found the information you need? Contact us.

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